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CCS Online Shopping Store Customer Service

Shipping & Delivery
We ship merchandise to locations within the United States and most international locations which USPS can reach. No matter how many items you purchase per transaction, we only charge $30 per order for shipping. Our aim is to deliver all orders within 7 working days of your payment being received. In the unlikely event that this is not possible, for example ordered goods is out of stock, we would email you to advise you of the likely delay. All parcels will be marked as "Gifts" or "Samples" to avoid fees imposed by Customs, but the recipient will be fully responsible for the charges if there is any. All Parcels will be held for picking up if it not be signed for or delivered. Please ensure you that provide us with the proper and correct shipping address. The shipping address you provided MUST a valid address with a postal service. We are not responsible for the orders that are sent to incorrect or incomplete addresses filled on our.website. All delivery items will be sent by the "Recorded Signed for" delivery service. Item(s) will require a signature from you upon arrival. This service gives you peace of mind that your item(s) will arrive safely and direct into your possession. So please pay attention to track your parcel status online. If you have any problems, please feel easy to contact us with our live help. For US customers: Please visit USPs Website and input the tracking number we provide. For UK customers: Please visit Parcel force Website, input the tracking number we provide AND select the checkbox of "Inbound international parcel." For Canadian customers: Please visit Canada Post Website and input the tracking number we provide. For Australian customers: Please visit Australia Post Website and input the tracking number we provide. For customers from other countries: Please visit EMS Global Website and input the tracking number we provide.
Privacy & Security
Our use of personal information that you may submit to us through this Web site is governed by our Privacy Policy.We collect personal information directly from you and your transactions with us. We use your information to provide you with our products and services, or respond to your inquiries.We adhere to a strict privacy policy that means your information will not be shared, sold, or distributed.We hope you enjoy your stay! Privacy Policy This privacy policy may be changed from time to time, so please check it on a regular basis. What personal information do we collect? When you place an order with us, we ask for the standard personal information in our order form (such as name, address, email, contact phone number, and so forth) in order for us to properly ship your order to you. This information is kept secure in protected systems. If necessary, we may use this information to contact you (via email for example) regarding a pending order, or to answer a question prompted from a customer. From time to time, you may receive promotional information and special offers through e-mail or regular mail from Tiffanyonsale.com and/or our marketing partners. However, if you do not want to receive e-mail communications or other promotional communications, you are free to opt out of our mailing list at any time. We do not sell, lease, or rent your email address without your permission. From time to time, we make certain third party offers available through our site. If you accept such offer, we will disclose your contact and billing information to that third party, even if you have previously opted out of our mailing list.
Returns & Replacements
For Returns: If you want to return your items, please notify us by email firstly stating the reason and the order number for the return within 10 days of receipt. Your feedback is very important to us. Any items MUST be sent back complete with the original jewelry package. All packages should be sent via a trackable method, such as US Mail Delivery Confirmation or Royal Mail signed for service. Tiffanyonsale.com is not responsible for packages lost in transit. The refund will be reimbursed to your credit card account within 10 days after receiving the returns. Please pay attention to that the original shipping charges are non-refundable and a 15% restocking fee will be deducted from the refund amount. So please contact us with all your questions and concerns before placing your order. In the unlikely event of any defects we will offer a replacement or full refund on receipt of the faulty goods providing they are returned within 10 days of you receiving them complete with jewelry packaging. Should your item be faulty, simply contact us with your order number and details (a picture) of the fault you wish to return. In the case of faulty goods returned within 10 days, we will refund the postage costs upon request. For Exchanges: Exchanges are only allowed for the items which are defective or damaged upon receipt or the items do not fit. Exchanges are not subject to a restocking fee. Items must be returned within 15 days of delivery and the customer is responsible for all the shipping charges caused by the whole exchange process. All items can only exchange for equal price replacement, please be aware that we will issue the replacements only after your returns have been received.
Payment, Pricing & Promotions
We accept Credit card, western union and bank transfer.Contact our live help for details.
Viewing Orders
Login your account to view your orders.
F. A. Q
Shopping FAQ 1.How long will it take for my order to be processed and delivered? Once you have submitted the order, it will normally take 1-3 working days for us to process the order and please allow 5-7 working days for delivery via Express Mail. Currently, we can not offer overnight shipping. 2.How can I check the status of my order? You can login into your account and check the status of your order in the order history.